3paati Frequently Asked Questions

3paati follows standard Know Your Customer (KYC) procedures. You will typically be asked to upload a clear photo of your Pakistani CNIC (Computerised National Identity Card) and a recent selfie for facial matching. Additional documents such as proof of address or bank statement may be requested in certain cases. Verification is usually completed within 24 hours of document submission.

On the 3paati login page, click the "Forgot Password" link. Enter the mobile number or email address registered to your account and you will receive a one-time reset link or code. Follow the instructions to set a new password. If you no longer have access to your registered contact details, contact 3paati support via live chat for assisted account recovery.

No. 3paati strictly allows only one account per individual. Registering multiple accounts — even with different contact details — is a violation of the Terms and Conditions. Duplicate accounts will be permanently closed, and any balances or bonuses associated with them may be forfeited. If you have accidentally created two accounts, contact 3paati support immediately to resolve the situation.

You can request account closure at any time by contacting the 3paati support team via live chat or email at [email protected]. Before closure, any verified real-money balance will be returned to your registered payment method after identity verification. If you are closing your account for responsible gaming reasons, you can also use the self-exclusion tool directly from Account Settings.

Log in to your 3paati account and go to the Cashier section. Select JazzCash as your deposit method, enter the amount in PKR, and follow the on-screen instructions. You will receive a prompt to confirm the transaction on your JazzCash app or via your registered mobile number. JazzCash deposits on 3paati are typically credited to your account within minutes.

Yes, 3paati supports both deposits and withdrawals via Easypaisa. The process is the same as JazzCash — go to the Cashier, select Easypaisa, enter your desired PKR amount, and confirm via your Easypaisa wallet. Deposits are near-instant. Withdrawal processing to Easypaisa typically takes between a few hours and one business day, subject to identity verification status.

The minimum deposit amount on 3paati varies by payment method. For JazzCash and Easypaisa, the minimum is displayed in the Cashier at the time of transaction. Bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah may have a slightly higher minimum. All amounts are displayed in PKR. Check the Cashier section of your 3paati account for current minimum and maximum deposit limits.

Withdrawal speeds on 3paati depend on your chosen payment method. JazzCash and Easypaisa withdrawals are typically processed within a few hours once your account is fully verified. Bank transfers to HBL, UBL, Meezan Bank, or Bank Alfalah generally take one to two business days. Crypto withdrawals via USDT TRC20 are usually completed within one hour. Pending KYC verification can delay any withdrawal.

3paati does not charge its own fees on standard PKR deposits or withdrawals. However, your payment provider — whether JazzCash, Easypaisa, HBL, or any other bank — may apply their own transaction charges. Crypto transactions may involve network fees that are outside 3paati's control. Always check your payment provider's fee schedule before initiating a transaction.

Yes. PSL (Pakistan Super League) is one of the most popular betting markets on 3paati, particularly during the tournament season. You can bet on match winners, top run scorers, wicket takers, total runs, and a range of in-play markets. Odds are updated in real time throughout each PSL match. 3paati also covers international cricket including Test matches, ODIs, and T20 internationals.

3paati offers a broad selection of casino games including JILI slots, live dealer games (baccarat, roulette, blackjack, game shows), video poker, and table games. The live casino section features real dealers streamed in HD, giving you an authentic casino experience. The slots library includes hundreds of titles with varying volatility and RTP percentages. New games are added regularly.

Yes. The 3paati platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full range of sports betting markets, casino games, deposits, withdrawals, and account settings directly from your mobile browser — no separate app download required. The mobile experience is responsive and designed to work smoothly even on standard Pakistani mobile data connections.

RTP (Return to Player) varies by slot title on 3paati. Most JILI slots and other games in the 3paati library have published RTPs in the range of 95%–97%, though individual games differ. RTP is a long-term statistical average and does not guarantee results in any single session. You can check the RTP of individual games in the game information or paytable section before playing.

Yes. All casino games on 3paati operate on certified Random Number Generator (RNG) software or use licensed live dealer studio feeds. RNG certification ensures that game outcomes are genuinely random and cannot be manipulated. Live dealer games are broadcast from regulated studios with independent oversight. 3paati does not offer or list any games that have not passed standard fairness certification.

3paati offers a welcome bonus for new players on their first deposit. The bonus amount, percentage, and eligible games are displayed in the Promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must bet the bonus amount a specified number of times before the bonus balance or derived winnings can be withdrawn. Full terms are listed in each promotion's details.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet a bonus amount before it converts to withdrawable cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place Rs 20,000 in total bets using that bonus balance. Progress is tracked in your 3paati account dashboard. Some games may contribute less than 100% towards wagering — check individual promotion terms.

Yes. All 3paati bonuses and free spins have a validity period, which is stated in the specific promotion terms. If wagering requirements are not completed within the stated time limit, the bonus balance and any associated winnings are forfeited automatically. Always check the expiry date of a bonus when it is credited to your 3paati account to ensure you have enough time to use it.

3paati rewards regular players through an ongoing loyalty programme. As you play, you accumulate points or progress through tiers that unlock benefits such as cashback offers, enhanced withdrawal limits, dedicated account managers, and exclusive promotions. Full details of the current loyalty programme structure are available in the Promotions section of your 3paati account.

The minimum age to register and play on 3paati is 18 years old. This is a strict and non-negotiable requirement. 3paati uses age verification during registration and may request identity documents at any point to confirm eligibility. Any account found to have been opened by a person under 18 will be immediately closed and all deposits returned. Providing false information about your age is a breach of 3paati's Terms and Conditions.

Log in to your 3paati account, go to Account Settings, and select the Responsible Gaming section. From there, choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 2 years, or permanent. The exclusion takes effect immediately and cannot be reversed during the chosen period. If you prefer, contact 3paati support via live chat and a team member will process the self-exclusion for you on the spot.

3paati provides a full suite of financial control tools. You can set daily, weekly, or monthly deposit limits in PKR to cap how much you fund your account. You can also set a maximum net loss threshold for any given period. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour waiting period to prevent impulsive decisions. All limits are managed from the Responsible Gaming section in Account Settings.

3paati customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via live chat, which is accessible directly from within your 3paati account once you are logged in. You can also reach the support team by email at [email protected]. For business-related inquiries, use [email protected]. Support is available in English and handles account, payment, game, and responsible gaming queries.