3paati Privacy Policy

1. Introduction

3paati ("3paati", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or uses the 3paati Platform, including the website at 3paati.com and all associated services ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal data in connection with your use of 3paati.

This Policy should be read alongside the 3paati Terms & Conditions and Responsible Gaming policy. By registering an account or continuing to use the 3paati Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Where we refer to "personal data" in this Policy, we mean any information relating to an identified or identifiable natural person. This includes names, contact details, financial data, and device identifiers that can be associated with a specific individual.

2. Personal Data We Collect

Depending on how you interact with 3paati, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, national identity card number or passport number (for verification purposes), and photograph where required for KYC compliance.
• Contact Data: Pakistani mobile number, email address, and residential address.
• Financial Data: JazzCash or Easypaisa wallet identifiers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), cryptocurrency wallet addresses (USDT TRC20), and transaction records including deposit amounts, withdrawal requests, and balances in PKR.
• Account Data: Username, login credentials (stored in hashed form only), account preferences, and communication history with 3paati support.
• Gaming Activity Data: Bet history, game session records, wagering amounts, wins, losses, and bonus redemption records on 3paati.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and pages visited on the 3paati Platform.
• Usage Data: Information about how you navigate and interact with the 3paati Platform, including session duration, click patterns, and feature usage.

3. How We Collect Personal Data

3paati collects personal data through the following primary channels:

• Direct submission: Information you provide when registering your 3paati account, completing identity verification, making deposits or withdrawals, or contacting 3paati support.
• Automated technical collection: Technical and usage data collected automatically when you access the 3paati Platform via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party providers: Identity verification and fraud prevention services may provide additional data to 3paati to confirm the accuracy of information you have submitted.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment partners when you initiate financial transactions on 3paati.

4. Legal Basis for Processing

3paati processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the 3paati Terms & Conditions, including operating your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other legal or regulatory obligations applicable to 3paati's licensed gaming operations.
• Legitimate interests: Processing necessary for the prevention of fraud, maintenance of Platform security, improvement of 3paati's services, and responsible gaming monitoring — where these interests are not overridden by your data protection rights.
• Consent: Where we process your data for direct marketing communications, we will do so only on the basis of your prior explicit consent, which you may withdraw at any time.

5. How We Use Your Personal Data

3paati uses the personal data we collect for the following purposes:

• To create and manage your 3paati account and verify your identity;
• To process deposits and withdrawals in PKR via your chosen payment method;
• To settle bets, calculate winnings, and manage bonus balances;
• To provide customer support and respond to queries and complaints;
• To fulfil AML, KYC, and responsible gaming obligations, including age verification and affordability checks;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the 3paati Platform;
• To personalise your experience and recommend games or promotions that may be of interest to you;
• To send you transactional communications (account statements, deposit confirmations, withdrawal notifications);
• To send you marketing communications where you have provided consent;
• To improve the performance, security, and functionality of the 3paati Platform.

6. Data Sharing & Disclosure

3paati does not sell, rent, or trade your personal data to third-party marketing companies. We may share your personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and cryptocurrency processors receive transaction data strictly as necessary to process your payments.
• Identity verification providers: Licensed third-party KYC and AML service providers who verify the accuracy of your identity documents and conduct sanctions screening.
• Regulatory and legal authorities: Where 3paati is required by law, court order, or regulatory directive to disclose personal data to a competent authority.
• Group companies and service providers: Entities within the 3paati corporate group and trusted service providers (e.g., IT infrastructure, customer support software) who process data on our behalf under binding data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 3paati's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. International Data Transfers

The 3paati Platform is operated from servers that may be located outside of Pakistan. Where personal data is transferred internationally, 3paati takes appropriate safeguards to ensure that such transfers comply with applicable data protection requirements. These safeguards may include standard contractual clauses, binding corporate rules, or adequacy decisions recognised by the relevant regulatory authority.

By using 3paati, you consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy.

8. Data Retention

3paati retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory requirements. Specific retention periods include:

• Account and identity data: retained for a minimum of five (5) years following account closure to comply with AML regulations;
• Financial transaction records: retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements;
• Gaming activity data: retained for the duration of the account and for a period thereafter as required for regulatory compliance;
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent.

Where personal data is no longer required, 3paati will securely delete or anonymise it in accordance with applicable data protection standards.

9. Cookies & Tracking Technologies

3paati uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The categories of cookies used on 3paati include:

• Strictly necessary cookies: Essential for the operation of the 3paati Platform, including session management and security functions. These cannot be disabled.
• Functional cookies: Remember your preferences such as language and display settings to improve your 3paati experience.
• Analytics cookies: Help 3paati understand how players interact with the Platform so that we can identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to marketing communications from 3paati.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3paati Platform.

10. Security Measures

3paati implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 3paati Platform;
• Hashed storage of passwords — 3paati never stores plaintext passwords;
• Access controls limiting staff access to personal data on a need-to-know basis;
• Regular security testing and vulnerability assessments of the 3paati Platform;
• Incident response procedures for detecting, reporting, and responding to data security incidents.

While 3paati takes all reasonable steps to secure your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your 3paati login credentials.

11. Children's Privacy

The 3paati Platform is strictly intended for adults aged 18 years and over. 3paati does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately close the associated account and delete all related personal data. If you believe that a minor has registered on 3paati, please contact our support team immediately.

12. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data 3paati holds about you:

• Right of access: You may request a copy of the personal data 3paati holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances;
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to 3paati;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 3paati support team. We will respond to verified requests within 30 days. We may require identity verification before processing a data rights request.

13. Marketing Communications

With your consent, 3paati may send you promotional communications about bonuses, new games, cricket betting markets, and other 3paati Platform features via email or SMS to your registered Pakistani mobile number. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing message, or by contacting the 3paati support team directly. Opting out of marketing will not affect transactional or account-related communications.

14. Updates to This Privacy Policy

3paati reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will provide reasonable notice via the Platform or to the email address registered to your 3paati account. The date of the most recent revision is displayed at the top of this page. Your continued use of the 3paati Platform following any amendment constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 3paati holds about you, please contact our team:

Support Email: [email protected]

Business Inquiries: [email protected]

Live chat support is available 24 hours a day, 7 days a week from within your 3paati account. We aim to acknowledge all privacy-related queries within 48 hours and to provide a full response within 30 calendar days of receipt.